FAQ
Frequently Asked Questions
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When can I schedule a showing?
Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.
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How do I access my tenant portal?
You will receive an automated invitation to your email.
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What does the tenant portal do?
The tenant portal is an online tool provided for you at no cost. You will be able to:
- Pay your rent online.
- View your previous and upcoming payments.
- Submit and track maintenance requests.
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Who needs to fill out an application?
Any adult 18 or over will fill out an application and pay the non-refundable application fee.
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Do you run background checks?
Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction and credit history.
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Do you allow pets?
We allow up to two cats with an additional monthly pet fee of $50 for one cat and $75 for two cats.
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Do you require a security deposit?
Yes. We require one month's rent as a security deposit.
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How long is the lease term?
Leases normally run for one year. Depending on the unit, we may be able to work with you on different lease terms.
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How quickly can I move in?
We will work to get you moved in according to the timeline that is best for you.
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How often is rent due and how can I pay it?
Rent is due monthly by the 5th of each month.
You may pay rent online through credit card, debit card, or ACH (eCheck wire transfer). We prefer automatic ACH payments which you can either set up in the tenant portal or through our billing manager.
For ACH payments, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.
Alternatively, you can drop off or mail a personal check, certified check, or money order to our office.
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Why should I rent with you?
We are part of the local Clintonville community.
Our small, dedicated staff is experienced and professional.
We are ready to fulfill your property rental requests and assist you in every way possible.